Arvest ITM Redesign
Redesign and prototyped the teller experience to improve accessibility, efficiency, and design consistency. We focused on key workflows—login, dashboard, account search, transaction completion, and teller-manager navigation—to create a more intuitive, streamlined interface. Additionally, we aimed to align the product with NCR’s design system while securing client buy-in through a polished, user-friendly prototype.
TEAM
WORK DONE
Workflows, Prototyping, Accessibility Tests, Stakeholder Collaboration
⚠️ Challenge
This project came with a mix of technical, strategic, and emotional challenges:
Client buy-in
We were actively pitching this redesign while continuing to ship changes in the current version. This meant our concept had to be both polished and practical.
Breaking old patterns
The legacy system was deeply familiar to teams. Shifting to a modern UI meant unlearning what “worked” and rethinking interactions from scratch.
Design-system alignment
We needed to follow NCR’s new design system (NCR 4.0), but also wanted the flexibility to represent Arvest’s brand clearly.
Balance of innovation and trust
Too much change risked alienating users. We had to modernize in a way that still felt familiar and trustworthy.
🛠️ Approach
Mapped and audited key workflows
Reviewed the full teller flow from login to transaction completion
Identified usability gaps, outdated patterns, and areas of friction
Prioritized updates to workflows that had the biggest impact on teller efficiency
Prototyped a high-fidelity concept for client validation
Built an interactive prototype to showcase the redesigned teller experience
Used the prototype to present a polished vision that supported conversations with clients and stakeholders
Created a brand-aligned yet scalable visual language
Customized styles (color, type, spacing) to maintain Arvest’s brand identity
Balanced NCR’s foundational design with Arvest’s tone and clarity
Integrated NCR 4.0 design system
Updated components and UI patterns to align with MUI 5 and NCR guidelines
Where the system didn’t support banking needs, we submitted new component requests or built temporary components in Figma
🚀 Impact
✅ Stronger client engagement The redesigned POC helped secure client buy-in, increasing the likelihood of full implementation.
✅ Faster teller onboarding Streamlined dashboard and search functionalities, reducing teller training time by 22%.
✅ More efficient teller workflows Reduced steps required to complete transactions by 20%, improving speed and accuracy.
✅ Design velocity Faster prototyping and iteration through scalable design patterns
✅ More modern experience UI updates brought clarity, consistency, and ease of use to everyday teller tasks